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Service Status


External Citrix Access

Some people are experiencing a blank black screen when trying to access Citrix externally. To resolve the issue you need to have the Workspace App 1904.1 or later installed. This can be downloaded from: https://www.citrix.com/en-gb/downloads/workspace-app. Once installed this will resolve the issue. Please be patient when installing the update as it can take approximately 20 minutes depending on connectivity outside of the BRC corporate network

You can also use the HTML (light) Receiver (please note: this option will not let you access local printers). For more information, please go to redcross.onelogin.com and login as per normal. Once logged in click on the Redroom tile and search "Citrix light version" and select "Guide accessing Citrix using the receiver light version" . 

If you are based at an NHS hospital and cannot install software, please contact NHS IT Support.

Retail staff are advised to refrain from using Citrix until further notice.



MAAS360 while connected to BRC Network (Guest or Corp)

I&DT are investigating an issue where you will be unable to access MaaS360 on the Corporate WiFi via your mobile. We continue to work with our partners IBM (MaaS360) and TalkTalk Business to resolve the issue but it is taking longer than originally anticipated. In the meantime, if you need to access your email via MaaS360 or OneLogin and Redmail at a Red Cross site, please use a 4G connection.