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Service Status

Service updated - 21/03/2019 17:20

A number of users across BRC sites reported the following:


Coursebooker- unavailable in RCT


Agresso – Users can access within Citrix.  Reporting not available in or out of citrix


Assyst - Mailbox readers not available


Sharepoint 2010 sites unavailable.  


Printers – Users in SSC have reported they are unable to print.

Users have confirmed that service has been restored for affected services. IT will continue to monitor and investigate the root cause.



Phishing Emails

We are aware of a phishing email that is currently in circulation. The current emails, are from a range of spoofed email addresses, including @nhs.net, @hotmail.com, @nisekomanagement.com but all have the same ask:

Open before Tuesday with a box below it to click on. The messages we have seen so far say:

  • Display email content
  • Display full message
  • Display trusted message body

These emails are PHISHING so please take action:

  • Do not click the link
  • Block the Sender
  • Delete it and do not respond to the email
  • Please report it via MySupport
  • If you have clicked the link on the message please add the note "Link Open" in the description box

We continue to work with our partners who have made a number of recommendations for BRC to consider so please remain vigilant.


Accessing Outlook via Laptop and PCs

Some of our colleagues have been unable to access their emails when using the Outlook 2013 client on a Corporate Laptop or PC. This does not affect the Citrix access to email or access via Outlook Web Access (Redmail).  I&DT have been investigating, with Microsoft, and have a resolution which is to upgrade to Outlook 2016. We have been upgrading staff who have contacted us and contacting others who have Outlook 2013 on a laptop or PC and upgrading where required.


An upgrade plan to Office 2016 for corporate laptops and PCs is being developed and will be released at a later date.


If you are having this issue and are waiting to be upgraded, please use Redmail or Outlook in Citrix as a workaround.


MAAS360 while connected to BRC Network (Guest or Corp)

I&DT are investigating an issue where you will be unable to access MaaS360 on the Corporate WiFi via your mobile. We continue to work with our partners IBM (MaaS360) and TalkTalk Business to resolve the issue but it is taking longer than originally anticipated. In the meantime, if you need to access your email via MaaS360 or OneLogin and Redmail at a Red Cross site, please use a 4G connection.